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C o M M u N i C A T i o N S S u r V e i L L A N C e communicAtions surveillAnce of services it is the task of the NMHH to to ensure that the operations of monitor whether the organisations, the given provider adhere to the companies and entrepreneurs relevant regulations in the future. providing communications services in Hungary perform their activities By doing so, it protects the rights in compliance with the relevant and rightful interests of subscribers rules. The scope of such monitoring and users, and upholds fair market includes service providers’ general competition. otherwise, providers contracting terms, i.e. the backbone following improper practices could of the contractual relationship gain an unfair advantage over their between providers and subscrib- competitors. ers. The Authority monitors the functioning of providers’ customer Additionally, electronic communica- services, their troubleshooting tions providers are required to re- activities, the handling of subscriber port on the quality of their services complaints, and whether providers on an annual basis, to be aggre- apply solely the procedures af- gated by the NMHH. Consumers forded by law for the management can access the data on the NMHH and collection of debts. website to gain an overall picture of the quality and operation of the if the Authority observes a case of services, which may help them in non-compliance during its surveil- their choice of the most suitable lance activity, it takes measures to subscription. have the violation eliminated and SERVICE PROVIDER SERVICE PROVIDER 7