Page 41 - nmhh_brochure_eng

C o N S u M e r A W A re N e S S , P r o T e C T i o N o F r i g HT S A ND i N T e re S T S through its regulatory directly by organising and supervisory activities, various targeted pro- the nmhh seeks to pro- grammes. naturally, mote awareness among children are given prior- hungarian consumers and ity among consumers, as is constantly looking at they are defenceless and new solutions for ena- thus less capable of as- bling users of media and serting their rights. the communications tools to goal of the authority is to access the right informa- empower hungarian media tion in matters concern- consumers and users of ing them. in addition to communication services these indirect regulatory for the safe and lawful and supervisory meas- use of services. to that ures, the authority is end, the nmhh operates also working to improve the following institutions, consumer awareness services and programmes customer relAtions And informAtion As a 21st-century authority we ensure that these are resolved in pay particular attention to provid- a lawful manner. Those seeking to ing each enquiring party with the find out more about our activities right information, whether on or obtain information in a case can instituting proceedings or filing contact us in person, over the tel- a complaint, while also working to ephone, via e-mail or postal mail. rATio oF CuSToMer SerViCe eNquirieS By CHANNeL, 2015 43% TeLePHoNe oTHer iN PerSoN 4% 31% e-MAiL 22% 41