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C o N S u M e r A W A re N e S S , P r o T e C T i o N o F r i g HT S A ND i N T e re S T S rATio oF CLAiMS uNTiL 2015 CoNTeNT MADe ACCeSSiBLe WiTHouT 8% 1% 1% PerMiSSioN 8% rACiST or xeNoPHoBiC CoNTeNT PAeDoPHiLe CoNTeNT 9% oTHer CoNTeNT THAT MAy Be HArMFuL 9% To THe DeVeLoPMeNT oF MiNorS uNCATegoriSeD rePorTS, PrANKS 12% AND ProVoCATioNS SiTeS PorTrAyiNg VioLeNCe 14% DATA PHiSHiNg SiTeS, CoNTeNT iNFeCTeD WiTH ViruSeS, SPyWAre or WorMS HArASSMeNT SiTe, iNViTATioN or requeST oFFeriNg or AiMeD AT THe ProMoTioN oF NArCoTiCS 19% 19% CoNTeNT ProMoTiNg, FACiLiTATiNg or iNCiTiNg ACTS oF TerroriSM protection of interests in the mediA And communicAtions Within the context of the NMHH, who can turn to the com- For example if: the institution of the Commissioner missioner and in what cases? for Media and Communications • consumers find telephone, constitutes discretionary powers The Commissioner is available to television or internet services to be and separate rules of procedure. consumers, users, subscribers or of subpar quality (and are unable The Commissioner is tasked with consumer interest associations, to vindicate their interests), assisting consumers in protecting when they gain knowledge of and asserting their interests, and grave harm to a group’s interests. • the amounts claimed by service facilitating user awareness. He or she facilitates the promotion providers are considered unwar- of interests the harm of which ranted by consumers, The primary duty of the does not qualify as violation of Commissioner is to cooper- regulations on electronic com- • consumers believe that the ate, by properly assessing the munication or media governance featuring of certain social matters circumstances surrounding the per se but ought to be given fair in programmes gives cause for damage to one’s interests, in consideration nevertheless. concern. conflict resolution and in achiev- www.mediaeshirkozlesibiztos.hu ing consensus that is in line with consumers’ interests. The activities of the Commissioner also include information and awareness raising. 43